Drivers set their own fare
Each nearby driver sends the price they want for your trip, so you can compare before you choose.
Fares
How ambulance fares work on IMR
IMR does not set prices. Nearby drivers send their own fare and you decide.
Why fares differ
Distance to you, distance to the hospital, traffic, time of day and the type of ambulance can all change a driver’s price.
The accepted fare is locked
Once you accept a fare, it cannot be changed by the driver, by you or by IMR.
Pay the driver directly
You pay the accepted fare to the driver, usually in cash. IMR never asks you for money or card details.
If a driver asks for more
Do not pay more than the accepted fare. Report it through the Help page or our contact email; IMR can suspend the driver.
No ambulance available?
If no driver responds, the app shows emergency numbers. In a life-threatening emergency, call Rescue 1122.
Free and fair
IMR is free. You pay the fare you accepted directly to the driver, usually in cash. IMR takes no commission and receives no money.
Your accepted fare is locked
Once selected, nobody can change it.